Sales Support Representative - Waterworks

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesSkills: ["Customer service","Upselling","Fast-paced execution","Decision-making","Relationship building"]

Support sales associates by helping customers select the right waterworks products and solutions. Prepare timely quotations and accurate sales orders, coordinate customer deliveries, and handle inbound sales calls to address concerns. Use a CRM and phone system to manage customer interactions and support the team through hands-on work across the warehouse, pipe yard, and sales counter—while building product knowledge and upselling effectively.

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Ferguson
Ferguson
1 day ago

Sales Support Representative - Waterworks

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support sales associates by helping customers select the right waterworks products and solutions. Prepare timely quotations and accurate sales orders, coordinate customer deliveries, and handle inbound sales calls to address concerns. Use a CRM and phone system to manage customer interactions and support the team through hands-on work across the warehouse, pipe yard, and sales counter—while building product knowledge and upselling effectively.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls and resolve customer concerns and questions.
  • •Use a CRM system and phone system, and support training/work in the warehouse, pipe yard, and at the sales counter.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •1-3 years of sales and/or customer service experience is preferred.
  • •Comfort performing physically demanding work.
  • •Ability to transition between warehouse, yard, counter, and administrative duties as needed.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •General digital literacy, including Microsoft Office.
Skills:Customer serviceUpsellingFast-paced executionDecision-makingRelationship building
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn