Service Delivery Technician

Esri
United States
Workplace: OnsiteFull timeUSD 19.95 - 32.55Function: Field Service, Maintenance & Skilled TradesExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Troubleshooting","Independent work","Teamwork"]

Provide desktop and service desk support for Esri’s users from the Redlands headquarters. You’ll resolve requests both in person and remotely via phone, IM, or email; monitor the service queue against service level agreements; troubleshoot and repair desktop hardware, printers, and handheld devices; and support testing for future deployments. You’ll also keep knowledge base documentation up to date and coordinate equipment and software configuration for moves, adds, and changes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Esri
Esri
3 days ago

Service Delivery Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide desktop and service desk support for Esri’s users from the Redlands headquarters. You’ll resolve requests both in person and remotely via phone, IM, or email; monitor the service queue against service level agreements; troubleshoot and repair desktop hardware, printers, and handheld devices; and support testing for future deployments. You’ll also keep knowledge base documentation up to date and coordinate equipment and software configuration for moves, adds, and changes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Resolve request/issues in person and remotely via phone, IM, or email.
  • •Monitor and maintain the service queue based on established service level agreements.
  • •Stay current on technical problems and resolutions within the hardware industry as they relate to the environment.
  • •Assist with testing and evaluating software applications for future deployments.
  • •Troubleshoot and repair desktop technologies, printers, and handheld devices; support documentation and configuration for departmental moves, adds, and changes.

Pay and Benefits

Salary: USD 19.95 - 32.55
Perks:Health InsuranceDentalVisionLife Insurance401kProfit-sharingPaid Leave

Key Requirements

  • •1+ years of relevant experience.
  • •Experience with helpdesk and/or end user support.
  • •Excellent communication and customer service skills.
  • •Ability to troubleshoot and recommend solutions.
  • •Ability to work effectively in a fast-paced team environment as well as independently.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceTroubleshootingIndependent workTeamwork
Certifications:A+
Languages:English
Tech Stack:HelpdeskDesktop supportService deskPhone supportIMEmailExchangeVPNActive DirectoryOffice ProductsPrintersHandheld devices

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn