AutoTrader.com

1 month ago

Sr Customer Care Specialist (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join Cox Automotive as a Sr Customer Care Specialist to act as a client advocate in a high-volume, fast-paced environment. You’ll master knowledge bases and platforms, document interactions, resolve client issues, build relationships, and ensure high client satisfaction while supporting onboarding and vehicle dispatch processes.

Location: Arizona

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
•Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data.
•Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.
•Manage high volume of tasks in a timely and efficient manner.
•Identify client needs, research issue and provide solutions and/or alternatives.

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly

Perks:Paid LeaveHolidaysBereavement LeaveJury DutyParental LeaveMilitary Leave

Key Requirements

•High School Diploma or GED required; College degree preferred (or equivalent experience).
•Minimum of 4 years of customer service experience or the equivalent.
•Auction and/or logistics/transportation knowledge a strong plus.
•Excellent oral and written communications skills, particularly in a phone or email context.
•Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.

Experience:4+ years

Education:High School

Skills:CommunicationCustomer serviceMultitaskingAttention to detailRelationship building

Languages:English

Tech Stack:CRMKnowledge baseData entryDocumentationPlatformsSystems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn

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AutoTrader.com

1 month ago

Sr Customer Care Specialist (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Arizona

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
•Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data.
•Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.
•Manage high volume of tasks in a timely and efficient manner.
•Identify client needs, research issue and provide solutions and/or alternatives.

Pay and Benefits

Salary: USD 22.02 - 33.08 hourly

Perks:Paid LeaveHolidaysBereavement LeaveJury DutyParental LeaveMilitary Leave

Key Requirements

•High School Diploma or GED required; College degree preferred (or equivalent experience).
•Minimum of 4 years of customer service experience or the equivalent.
•Auction and/or logistics/transportation knowledge a strong plus.
•Excellent oral and written communications skills, particularly in a phone or email context.
•Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.

Experience:4+ years

Education:High School

Skills:CommunicationCustomer serviceMultitaskingAttention to detailRelationship building

Languages:English

Tech Stack:CRMKnowledge baseData entryDocumentationPlatformsSystems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn