Failure Analysis Technical Leader

Cisco
Hanoi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Problem-solving","Continuous improvement","Self-starter","Stakeholder communication","Cross-functional collaboration"]

Lead failure analysis and prevention efforts to improve fault duplication and isolation accuracy. Provide direction on customer issues and coordinate failure analysis case reviews with internal teams and suppliers. Drive defect detection (including containment analysis), support corrective/preventive action, and ensure EMS partners deliver timely, accurate results. Collaborate with product, technical, and customer support teams to reduce RMA and improve field debug/troubleshooting information, while evolving product debug documentation across the lifecycle.

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FursaFursa
Cisco
Cisco
2 months ago

Failure Analysis Technical Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Lead failure analysis and prevention efforts to improve fault duplication and isolation accuracy. Provide direction on customer issues and coordinate failure analysis case reviews with internal teams and suppliers. Drive defect detection (including containment analysis), support corrective/preventive action, and ensure EMS partners deliver timely, accurate results. Collaborate with product, technical, and customer support teams to reduce RMA and improve field debug/troubleshooting information, while evolving product debug documentation across the lifecycle.
Location: Hanoi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Drive improvements in the accuracy of fault duplication and isolation.
  • •Provide directions and techniques for customer issues and communicate findings/resolutions for HW and SW field issues.
  • •Coordinate failure analysis case review meetings with Cisco teams and suppliers.
  • •Perform defect detection including containment analysis and ensure EMS partners deliver timely, accurate results.
  • •Evolve product debug documentation across the product life cycle and partner to drive corrective/preventive actions to reduce RMA and improve field debug/troubleshooting information.

Key Requirements

  • •Bachelors in electrical or computer engineering with 8+ years of related experience.
  • •Experience with high-speed network interfaces and hands-on board design expertise.
  • •Familiarity with board design tools such as Cadence Allegro (or similar).
  • •Hardware design, schematics generation, and design validation for service provider routing products.
  • •Experience with sophisticated high-speed board design and board bring-up.
Experience:8+ years
Education:Bachelor's in Electrical or Computer Engineering
Skills:Problem-solvingContinuous improvementSelf-starterStakeholder communicationCross-functional collaboration
Tech Stack:Cadence AllegroSERDES25GSignal integrityPower distributionECADFPGAPCIe switchesPHYRetimersVoltage regulatorsIntelAMDAgile

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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