Contact Center Representative (2K Sign on Bonus)

Athene
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Multitasking","Communication","Problem-solving","Attention to detail","Adaptability"]

Serve as the front line for inbound customer service, handling 45–55 calls per day from simple requests to more complex, market-sensitive questions. Use product and systems training to educate customers and financial professionals on Athene products, policies, beneficiary information, tax consequences, state regulations, and claims. Accurately document responses, process transactions (e.g., address and beneficiary changes), and communicate solutions through multiple channels while meeting attendance and call-volume standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Athene
Athene
1 day ago

Contact Center Representative (2K Sign on Bonus)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the front line for inbound customer service, handling 45–55 calls per day from simple requests to more complex, market-sensitive questions. Use product and systems training to educate customers and financial professionals on Athene products, policies, beneficiary information, tax consequences, state regulations, and claims. Accurately document responses, process transactions (e.g., address and beneficiary changes), and communicate solutions through multiple channels while meeting attendance and call-volume standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Receive and process requests via incoming calls from agents, policy owners, and third parties.
  • •Educate customers on Athene products and answer questions related to products, product changes, tax consequences, state regulations, and claims.
  • •Provide policy information including beneficiary information and explanation of values, terms, and conditions.
  • •Ensure and document appropriate responses, ranging from simple to moderately complex inquiries.
  • •Process transactions such as address changes, beneficiary changes, partial withdrawals, replacements, and ownership changes; draft correspondence through communication channels.

Key Requirements

  • •1+ years of customer service experience required.
  • •Knowledge of annuities is a plus (bonus), but not required.
  • •Ability to multi-task and navigate multiple administrative systems.
  • •Strong verbal and written communication, including explaining concepts and processes to diverse customers.
  • •Ability to learn and retain detailed information quickly; handle heavy call volumes while meeting attendance and punctuality standards.
Experience:1+ years
Skills:MultitaskingCommunicationProblem-solvingAttention to detailAdaptability

Company Brief

Athene
Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamilton, Bermuda
Founded: 2009
WebsiteLinkedIn