Senior Customer Success Manager
Workiva
Texas, Georgia, Florida, Colorado, California, North Carolina, Virginia, New Jersey
Workplace: RemoteFull timeUSD 74,000 - 118,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Customer advocacy","Relationship building","Organizational skills","Multitasking","Continuous improvement"]Own customer outcomes by building trusted partnerships with business and IT stakeholders, driving adoption, retention, and risk mitigation. Facilitate training and meetings that help customers realize positive business outcomes using the platform, while reviewing service agreement terms to ensure delivery on time. Generate CSQL leads for sales, identify opportunities for consulting and setups, and coordinate with onboarding, solution architects, and account teams to maximize ROI.
