Executive I (Central Refund)

Process customer refund requests in a shared services environment by calculating accurate refund values and performing end-to-end refund actions. Validate refund eligibility through fare rule checks across GDS systems (Amadeus, Galileo, Sabre), compute net refund amounts, and provide estimates to travel consultants for approval. Proactively identify eligible unutilized tickets, ensure timely claims before expiry, and maintain compliance with airline policies and SLAs.