International Customer Support Specialist

Support international customer orders and export activities to ensure an accurate, compliant order-to-delivery experience. You’ll process orders in SAP and Salesforce, handle customer inquiries on order status and delivery timing, and resolve routine discrepancies. Prepare export documentation (commercial invoices, packing lists, bill of lading instructions) and coordinate shipment execution with freight forwarders and logistics providers while tracking orders and escalating issues as needed.