Customer Service Representative I

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Critical thinking","Customer service","Problem-solving"]

Manage customer relationships by opening new deposit accounts and supporting branch goals. Provide teller services as needed, assess customer needs, and cross-sell appropriate bank products and services. Resolve customer concerns with long-term follow-through, track required documentation, and assist with loan origination and processing when needed. Maintain a professional presence, adhere to schedules, and complete required BSA/AML and compliance training in a safe working environment.

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Home BancShares
Home BancShares
3 days ago

Customer Service Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage customer relationships by opening new deposit accounts and supporting branch goals. Provide teller services as needed, assess customer needs, and cross-sell appropriate bank products and services. Resolve customer concerns with long-term follow-through, track required documentation, and assist with loan origination and processing when needed. Maintain a professional presence, adhere to schedules, and complete required BSA/AML and compliance training in a safe working environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Open new accounts including checking, savings, CDs, IRAs, and other bank products.
  • •Assess customer needs and cross-sell appropriate products and services while supporting branch goals.
  • •Function as Teller, Sr. Teller, or Teller Supervisor as needed.
  • •Resolve customer concerns, build loyalty, and follow up on referrals from team members.
  • •Assist with loan origination and processing as needed and track required documentation.

Key Requirements

  • •High school or GED plus specialized schooling or on-the-job training and 12 to 18 months related experience (or equivalent).
  • •Ability to effectively communicate and respond to customer questions in person and in small groups.
  • •Mathematical skills to calculate interest, proportions, percentages, and other figures used in banking tasks.
  • •Critical thinking to follow written, oral, or diagrammed instructions and handle routine problem-solving.
  • •Some outside banking-related courses preferred; also able to complete required BSA/AML and compliance training.
  • •Demonstrated sales ability is a plus.
Experience:1-2 yearsBankingRetail banking
Education:High School
Skills:CommunicationCritical thinkingCustomer serviceProblem-solving
Tech Stack:Spreadsheet10-KeyPayroll SystemsWord Processing/Typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn