Especialista en Atención al Cliente I RF

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Problem-solving","Communication","Multitasking","Customer focus"]

Handle inbound calls and resolve customer inquiries while meeting quality and SLA targets. Provide basic technical support, explain relevant products and services, and manage renewals and refunds. Proactively retain customers, address objections, and support cross-sell/cross-selling activities. Work with multiple systems and CRM tools, using strong English communication and active listening to diagnose issues and deliver accurate solutions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
3 days ago

Especialista en Atención al Cliente I RF

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 49 minutes agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Handle inbound calls and resolve customer inquiries while meeting quality and SLA targets. Provide basic technical support, explain relevant products and services, and manage renewals and refunds. Proactively retain customers, address objections, and support cross-sell/cross-selling activities. Work with multiple systems and CRM tools, using strong English communication and active listening to diagnose issues and deliver accurate solutions.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer calls and resolve customer inquiries.
  • •Meet quality and SLA targets.
  • •Provide basic technical support.
  • •Inform customers about products and services.
  • •Manage renewals and refunds, retain customers, and handle objections.

Key Requirements

  • •Completed high school (Bachillerato culminado).
  • •English level B2 with strong verbal and written communication.
  • •Ability to multitask and manage multiple systems.
  • •Active listening and strong customer comprehension skills.
  • •Basic proficiency with technological tools (CRM, email, and internal systems).
Education:High School
Skills:Active listeningProblem-solvingCommunicationMultitaskingCustomer focus
Languages:English
Tech Stack:CRMEmailInternal systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor