17 hours ago

Senior Director, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead Salesforce’s Dublin-based Signature Success organization for enterprise customers across EMEA. Oversee retention, success plan renewals, portfolio expansion, and overall value realization, while scaling a high-performing customer success team. Drive executive sponsorship and operational excellence through customer strategies, adoption and health-score frameworks, and data-driven reporting. Partner cross-functionally with Sales, Renewals, Product, and Executive Services to improve renewals, NRR, and sustainable growth.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and scale a high-performing Customer Success organization across EMEA with hiring, onboarding, and continuous professional development.
•Develop and execute customer success strategies to increase retention, drive renewals, and expand Net Revenue Retention (NRR).
•Serve as executive sponsor and key escalation point for strategic enterprise customers, including value-realization reviews.
•Define and optimize customer lifecycles, engagement models, and operational frameworks to improve adoption and program value realization.
•Maintain alignment with Salesforce platform capabilities and emerging technologies (including AI/LLM integration) while synthesizing field insights to advocate for customer requirements.

Key Requirements

•15+ years of progressive leadership experience in Customer Success, Customer Experience, Professional Services, or enterprise client management within SaaS, Cloud, or Enterprise Technology environments.
•Demonstrated success leading enterprise-scale organizations, including managing teams of 50+ and Director-level leaders.
•Proven track record driving customer retention, contract renewals, account growth, and value adoption in complex global environments.
•Strong executive presence building trusted relationships with C-suite stakeholders.
•Strong technical comprehension to engage in strategic discussions around cloud platforms, enterprise architecture, and data strategies, plus a bachelor’s degree or equivalent experience.

Experience:15+ yearsSaaSCloudEnterprise technology

Education:Bachelor's

Skills:LeadershipMentorshipExecutive stakeholder managementNegotiationInfluence

Tech Stack:SalesforceAILLMAWSMicrosoft AzureGoogle CloudCloud platformsEnterprise architectureData strategiesCustomer health scores

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

17 hours ago

Senior Director, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and scale a high-performing Customer Success organization across EMEA with hiring, onboarding, and continuous professional development.
•Develop and execute customer success strategies to increase retention, drive renewals, and expand Net Revenue Retention (NRR).
•Serve as executive sponsor and key escalation point for strategic enterprise customers, including value-realization reviews.
•Define and optimize customer lifecycles, engagement models, and operational frameworks to improve adoption and program value realization.
•Maintain alignment with Salesforce platform capabilities and emerging technologies (including AI/LLM integration) while synthesizing field insights to advocate for customer requirements.

Key Requirements

•15+ years of progressive leadership experience in Customer Success, Customer Experience, Professional Services, or enterprise client management within SaaS, Cloud, or Enterprise Technology environments.
•Demonstrated success leading enterprise-scale organizations, including managing teams of 50+ and Director-level leaders.
•Proven track record driving customer retention, contract renewals, account growth, and value adoption in complex global environments.
•Strong executive presence building trusted relationships with C-suite stakeholders.
•Strong technical comprehension to engage in strategic discussions around cloud platforms, enterprise architecture, and data strategies, plus a bachelor’s degree or equivalent experience.

Experience:15+ yearsSaaSCloudEnterprise technology

Education:Bachelor's

Skills:LeadershipMentorshipExecutive stakeholder managementNegotiationInfluence

Tech Stack:SalesforceAILLMAWSMicrosoft AzureGoogle CloudCloud platformsEnterprise architectureData strategiesCustomer health scores

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor