Decagon

17 hours ago

Agent Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Partner with enterprise customers on the full deployment journey for Decagon’s AI agents—scoping projects, driving adoption, and ensuring teams realize meaningful value. Collaborate cross-functionally with Product and Engineering to surface customer needs, resolve real-world challenges, and influence product roadmap decisions. Build long-lasting customer partnerships, act as a strategic advisor, and communicate effectively with stakeholders from individual contributors to C-level executives.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Shape the Agent Success function and lay groundwork for how it operates at Decagon.
•Build long-lasting customer partnerships and act as a strategic advisor to customers.
•Co-pilot customers throughout deployment, from scoping to adoption and value realization.
•Communicate with customer stakeholders, from individual contributors to C-level executives.
•Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.

Pay and Benefits

Salary: CAD 135,000 - 185,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife Insurance401kParental LeaveDisability Benefits

Key Requirements

•4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS.
•Proven experience managing large customers and driving highly visible projects with multiple stakeholders.
•Excellent communication and presentation skills, including simplifying complex concepts for non-technical audiences.
•Strong interpersonal, persuasion, and teamwork skills.
•Strong technical acumen and passion for the agent building process (ability to code not required).

Experience:B2B SaaSCustomer-facing rolesEnterprise customer managementAgentic AICustomer support processes

Education:Bachelor's in Science, Technology, Engineering, Math (or similar)

Skills:CommunicationPresentationInterpersonal skillsPersuasionTeamwork

Tech Stack:Conversational AIAI agentsAgentic AI

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Decagon

17 hours ago

Agent Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Shape the Agent Success function and lay groundwork for how it operates at Decagon.
•Build long-lasting customer partnerships and act as a strategic advisor to customers.
•Co-pilot customers throughout deployment, from scoping to adoption and value realization.
•Communicate with customer stakeholders, from individual contributors to C-level executives.
•Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.

Pay and Benefits

Salary: CAD 135,000 - 185,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife Insurance401kParental LeaveDisability Benefits

Key Requirements

•4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS.
•Proven experience managing large customers and driving highly visible projects with multiple stakeholders.
•Excellent communication and presentation skills, including simplifying complex concepts for non-technical audiences.
•Strong interpersonal, persuasion, and teamwork skills.
•Strong technical acumen and passion for the agent building process (ability to code not required).

Experience:B2B SaaSCustomer-facing rolesEnterprise customer managementAgentic AICustomer support processes

Education:Bachelor's in Science, Technology, Engineering, Math (or similar)

Skills:CommunicationPresentationInterpersonal skillsPersuasionTeamwork

Tech Stack:Conversational AIAI agentsAgentic AI

Company Brief

Decagon

Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 3.9

Website LinkedIn Glassdoor