Agent Strategy Manager

Decagon
Toronto
Workplace: OnsiteFull timeCAD 135,000 - 185,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Interpersonal skills","Persuasion","Teamwork"]

Partner with enterprise customers on the full deployment journey for Decagon’s AI agents—scoping projects, driving adoption, and ensuring teams realize meaningful value. Collaborate cross-functionally with Product and Engineering to surface customer needs, resolve real-world challenges, and influence product roadmap decisions. Build long-lasting customer partnerships, act as a strategic advisor, and communicate effectively with stakeholders from individual contributors to C-level executives.

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FursaFursa
Decagon
Decagon
1 month ago

Agent Strategy Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Partner with enterprise customers on the full deployment journey for Decagon’s AI agents—scoping projects, driving adoption, and ensuring teams realize meaningful value. Collaborate cross-functionally with Product and Engineering to surface customer needs, resolve real-world challenges, and influence product roadmap decisions. Build long-lasting customer partnerships, act as a strategic advisor, and communicate effectively with stakeholders from individual contributors to C-level executives.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Shape the Agent Success function and lay groundwork for how it operates at Decagon.
  • •Build long-lasting customer partnerships and act as a strategic advisor to customers.
  • •Co-pilot customers throughout deployment, from scoping to adoption and value realization.
  • •Communicate with customer stakeholders, from individual contributors to C-level executives.
  • •Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.

Pay and Benefits

Salary: CAD 135,000 - 185,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife Insurance401kParental LeaveDisability Benefits

Key Requirements

  • •4+ years of customer-facing experience in a technical and customer-facing role in B2B SaaS.
  • •Proven experience managing large customers and driving highly visible projects with multiple stakeholders.
  • •Excellent communication and presentation skills, including simplifying complex concepts for non-technical audiences.
  • •Strong interpersonal, persuasion, and teamwork skills.
  • •Strong technical acumen and passion for the agent building process (ability to code not required).
Experience:B2B SaaSCustomer-facing rolesEnterprise customer managementAgentic AICustomer support processes
Education:Bachelor's in Science, Technology, Engineering, Math (or similar)
Skills:CommunicationPresentationInterpersonal skillsPersuasionTeamwork
Tech Stack:Conversational AIAI agentsAgentic AI

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor