Medical Case Manager (Houston, TX, US)

Zurich Insurance
Houston
Workplace: HybridFull timeUSD 70,000 - 88,000Function: Healthcare (Clinical, Medical, Wellness)Experience: 5+ yearsSkills: ["Clinical assessment","Sound decision-making","Communication","Stakeholder management","Prioritization"]

Manage and monitor medical assistance cases for travelers experiencing emergencies, from initial referral through discharge, repatriation, or closure. Assess medical information to determine next steps, coordinate care with physicians, hospitals, clinics, and medical providers worldwide, and review treatment plans to ensure timely support. Communicate clearly and compassionately with customers, families, and providers while maintaining accurate documentation and meeting policy, regulatory, and service standards.

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Zurich Insurance
Zurich Insurance
5 hours ago

Medical Case Manager (Houston, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage and monitor medical assistance cases for travelers experiencing emergencies, from initial referral through discharge, repatriation, or closure. Assess medical information to determine next steps, coordinate care with physicians, hospitals, clinics, and medical providers worldwide, and review treatment plans to ensure timely support. Communicate clearly and compassionately with customers, families, and providers while maintaining accurate documentation and meeting policy, regulatory, and service standards.
Location: Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Manage and monitor medical assistance cases from onset through to discharge, repatriation, or case closure.
  • •Assess medical information to determine appropriate next steps based on the traveler’s condition and circumstances.
  • •Liaise with treating physicians, hospitals, clinics, and medical providers worldwide to obtain updates and coordinate care.
  • •Review medical reports and monitor treatment plans to ensure timely, appropriate medical assistance.
  • •Provide compassionate communication and maintain accurate case documentation while complying with internal policies and regulatory requirements.

Pay and Benefits

Salary: USD 70,000 - 88,000
Perks:Health Insurance401kPaid LeaveParental LeaveVolunteer Leave

Key Requirements

  • •Registered Nurse or Paramedic qualification.
  • •5+ years of experience in emergency medicine, critical care, intensive care, emergency response, or a related healthcare environment.
  • •Advanced medical English communication skills (written and verbal).
  • •Ability to work evening/night shift and make sound decisions in time-sensitive situations.
  • •Experience reviewing medical records, treatment plans, and clinical reports; able to manage multiple cases simultaneously.
Experience:5+ yearsHealthcareEmergency medicineCritical care
Skills:Clinical assessmentSound decision-makingCommunicationStakeholder managementPrioritization
Certifications:Registered NurseParamedic
Languages:EnglishSpanishPortugueseFrenchItalianGerman
Tech Stack:Microsoft Office

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
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Glassdoor: 3.7
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