Success Guide - CSM, AMER Shift

Salesforce
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-9 yearsSkills: ["Trusted advisor","Proactive","Agile","Presentation skills","Data-driven mindset"]

Drive customer value realization by providing proactive and reactive success guidance for Informatica-powered data management and integration solutions. Deliver 1:1 expert coaching, prescriptive recommendations, and adoption strategies for Premier Success customers in the Bangalore office on an AMER shift. Use AI-assisted tools (including Salesforce Einstein and AI health scoring) and generative AI to personalize communications, prioritize outreach, and reduce renewal risks while continuously improving scaled success motions.

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FursaFursa
Salesforce
Salesforce
1 day ago

Success Guide - CSM, AMER Shift

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Last checked: 17 hours agoStatus: Live

Job Summary

Drive customer value realization by providing proactive and reactive success guidance for Informatica-powered data management and integration solutions. Deliver 1:1 expert coaching, prescriptive recommendations, and adoption strategies for Premier Success customers in the Bangalore office on an AMER shift. Use AI-assisted tools (including Salesforce Einstein and AI health scoring) and generative AI to personalize communications, prioritize outreach, and reduce renewal risks while continuously improving scaled success motions.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide prescriptive recommendations, best practices, and technical advice to improve product adoption.
  • •Deliver 1:1 expert coaching sessions and ad-hoc success engagements to help customers achieve business outcomes.
  • •Become an expert in Informatica products and apply that knowledge to deliver tailored success strategies.
  • •Operate an AI-first engagement model for a high-volume book of business using Salesforce Einstein and AI-powered health scoring.
  • •Use generative AI and AI-driven signals to create customer communications and success plans, identify expansion/adoption gaps/renewal risks, and refine AI-assisted workflows based on engagement data.

Key Requirements

  • •Solid understanding of data integration, data governance, and enterprise data architecture concepts.
  • •3-9 years of experience preferably in the enterprise SaaS or data management space.
  • •Proven ability to quickly learn new technologies.
  • •Consultative, customer-focused engagement approach.
  • •Ability to prioritize, multi-task, collaborate, and lead efforts on complex customer requests.
  • •Proficiency using Salesforce AI features and generative AI tools to generate and personalize content at scale, with strong judgment for reviewing outputs before delivery.
Experience:3-9 yearsEnterprise SaaSData management
Skills:Trusted advisorProactiveAgilePresentation skillsData-driven mindset
Tech Stack:InformaticaCloud Data IntegrationCloud Data QualityCloud Data GovernanceMDM SaaSSalesforce EinsteinGenerative AIAI-assisted toolsAI health scoringSalesforce AI features

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor