Customer Solutions Advocate (Collections)

Support and resolve delinquent consumer accounts under departmental, investor, and legal guidelines. Under direct supervision, contact defaulted customers (manual/automated dialing) to secure payment commitments, monitor accounts for early alternatives to repossessions or legal actions, and use skip tracing tools to improve contact. Work in a call center environment using multiple systems to identify, evaluate, and resolve delinquency causes while escalating complex cases and mentoring peers as a subject matter expert.