Dialpad

2 months ago

Customer Success Manager, Enterprise Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Manage post-sales success for enterprise Dialpad customers, ensuring adoption, value realization, and renewal. Collaborate with Sales, Support, and Product to drive retention while guiding executives and cross-functional teams across Denver or Austin, in a hybrid role; travel to customer locations as needed.

Location: Denver, Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead all post-sales activities for customers with relationship-building, product knowledge, planning, and execution.
•Oversee the customer's adoption, training, and development of best practices to drive incremental value and ROI.
•Conduct Business Reviews and status calls to align goals, identify opportunities and communicate metrics.
•Maintain understanding of solutions and discuss meaningful features for customers' business needs.
•Manage escalations with urgency by documenting issues, holding status meetings, and coordinating cross-functionally to resolve them.

Travel: Medium travel

Pay and Benefits

Salary: USD 94,800 - 120,000 annually

Key Requirements

•8+ years of Customer Success experience at a SaaS company
•Experience in Telecommunications and Contact Center space (UcaaS/CcaaS)
•Proven ability to interact with and influence C-level executives
•Experience working with large Enterprise customers
•Strong presentation, communication, and organizational skills; willingness to travel

Experience:8+ yearsSaasTelecommunicationsEnterprise

Skills:PresentationCommunicationTime managementProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:UcaaSCcaaSSaaS

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

2 months ago

Customer Success Manager, Enterprise Accounts

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Denver, Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead all post-sales activities for customers with relationship-building, product knowledge, planning, and execution.
•Oversee the customer's adoption, training, and development of best practices to drive incremental value and ROI.
•Conduct Business Reviews and status calls to align goals, identify opportunities and communicate metrics.
•Maintain understanding of solutions and discuss meaningful features for customers' business needs.
•Manage escalations with urgency by documenting issues, holding status meetings, and coordinating cross-functionally to resolve them.

Travel: Medium travel

Pay and Benefits

Salary: USD 94,800 - 120,000 annually

Key Requirements

•8+ years of Customer Success experience at a SaaS company
•Experience in Telecommunications and Contact Center space (UcaaS/CcaaS)
•Proven ability to interact with and influence C-level executives
•Experience working with large Enterprise customers
•Strong presentation, communication, and organizational skills; willingness to travel

Experience:8+ yearsSaasTelecommunicationsEnterprise

Skills:PresentationCommunicationTime managementProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:UcaaSCcaaSSaaS

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn