Assistant Manager Branch Operations

HSBC
Delhi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Teamwork","Interpersonal skills","Customer service","Query handling"]

Join HSBC’s Global Asset Management team to support the Investor Service Centre with timely, error-free transaction reporting and proactive customer communication. Handle investor and corporate customer distribution and investor services, coordinating with service providers and escalating discrepancies. Improve efficiency through suggestions, contribute to knowledge management, and ensure compliance with process manuals and applicable regulatory requirements. Requires mutual fund/security market understanding and strong written/verbal communication, ideally with client-facing service/query handling experience.

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FursaFursa
HSBC
HSBC
2 days ago

Assistant Manager Branch Operations

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Last checked: 3 hours agoStatus: Live

Job Summary

Join HSBC’s Global Asset Management team to support the Investor Service Centre with timely, error-free transaction reporting and proactive customer communication. Handle investor and corporate customer distribution and investor services, coordinating with service providers and escalating discrepancies. Improve efficiency through suggestions, contribute to knowledge management, and ensure compliance with process manuals and applicable regulatory requirements. Requires mutual fund/security market understanding and strong written/verbal communication, ideally with client-facing service/query handling experience.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure timely and error-free transaction reporting for the Investor Service Centre.
  • •Manage customer communication to achieve timely resolutions.
  • •Excel in distribution and investor services, especially for corporate customers.
  • •Interface with service providers to flag and address discrepancies or gaps in a timely manner.
  • •Ensure compliance with process manuals and applicable regulatory requirements, and support reporting and knowledge management initiatives.

Key Requirements

  • •Understand mutual fund and security markets.
  • •Strong verbal and written communication with team and interpersonal skills.
  • •Customer-facing service orientation with the ability to handle queries.
  • •NISM Series V-A mutual fund Distributors certification.
  • •Ideally 2+ years of client-facing experience involving service and query handling (knowledge of local language is an advantage).
Experience:2+ yearsAsset managementMutual funds
Skills:CommunicationTeamworkInterpersonal skillsCustomer serviceQuery handling
Certifications:NISM Series V-A mutual fund Distributors
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn