Training Team Lead

Dandy
United States
Workplace: RemoteFull timeUSD 82,112 - 96,602 annuallyFunction: Education & TrainingSkills: ["Leadership","Coaching","Data-driven mindset","Communication","Collaboration","Problem-solving","Process optimization","Customer focus"]

Lead and coach a team of frontline Trainers who support new customers during onboarding. Build and own a QA strategy to audit performance, drive continuous improvement, and ensure a seamless onboarding experience. Optimize operations by managing schedules, updating SOPs, and resolving recurring tooling issues across Salesforce and Zendesk. Use customer and team performance data to inform training strategy, act as an escalation point, and collaborate cross-functionally to improve results.

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Dandy
Dandy
5 days ago

Training Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Lead and coach a team of frontline Trainers who support new customers during onboarding. Build and own a QA strategy to audit performance, drive continuous improvement, and ensure a seamless onboarding experience. Optimize operations by managing schedules, updating SOPs, and resolving recurring tooling issues across Salesforce and Zendesk. Use customer and team performance data to inform training strategy, act as an escalation point, and collaborate cross-functionally to improve results.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Supervise and coach a team of Trainers to deliver an exceptional onboarding experience to customers.
  • •Host regular 1:1s, review performance metrics (KPIs), and support professional growth.
  • •Build and implement a QA strategy to audit performance, provide actionable feedback, and drive continuous improvement.
  • •Manage team schedules (PTO and holiday coverage) and update SOPs to ensure consistency, efficiency, and scalability.
  • •Analyze performance data to optimize onboarding, resolve complex customer escalations, and partner to fix recurring tooling issues (Salesforce, SFDC Scheduler, Zendesk, Portal).
Travel: Medium travel

Pay and Benefits

Salary: USD 82,112 - 96,602 annually
Perks:Health InsuranceDentalParental LeaveRetirement SavingsPaid Leave

Key Requirements

  • •3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
  • •2+ years of direct people management experience as a titled manager leading small teams.
  • •Proven ability to manage and develop a team, driving measurable performance improvements.
  • •Hands-on problem solver with a passion for customer success and operational efficiency.
  • •Strong communication and collaboration skills to work effectively across teams.
Experience:StartupsConsultingTechDental industry
Skills:LeadershipCoachingData-driven mindsetCommunicationCollaborationProblem-solvingProcess optimizationCustomer focus
Tech Stack:SalesforceSFDC SchedulerZendesk

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 3.4
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