Sutherland

4 days ago

Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the first point of contact for merchants and partners for payments and POS solutions. Handle phone, email, and ticket inquiries under SLA, supporting card terminals and ATMs. Assist with installations, replacements, and activations, troubleshoot error codes and connectivity issues, and escalate complex cases while maintaining accurate ticket documentation. Also help with portal access requests and selected back-office tasks.

Location: Sofia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle calls, emails, and tickets in line with SLA requirements
•Provide phone and written support for card terminals and ATMs
•Assist with installations, terminal replacements, and activations
•Troubleshoot and resolve technical and commercial inquiries, including error codes and connectivity issues
•Escalate complex cases and maintain accurate documentation in the ticketing system

Pay and Benefits

Perks:Annual BonusMeal AllowanceHealth InsuranceLife InsurancePaid LeavePaid Training

Key Requirements

•Very good German (C1) and English at B1 level
•Previous experience in customer service or technical support
•Interest in technical topics and a structured way of working
•Customer-oriented, solution-driven, and able to work under pressure
•Confident using phone, email, and ticketing systems

Skills:Customer-orientedSolution-drivenWorking under pressureStructured workingCommunication

Languages:GermanEnglish

Tech Stack:Ticketing systemsExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 days ago

Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Sofia

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle calls, emails, and tickets in line with SLA requirements
•Provide phone and written support for card terminals and ATMs
•Assist with installations, terminal replacements, and activations
•Troubleshoot and resolve technical and commercial inquiries, including error codes and connectivity issues
•Escalate complex cases and maintain accurate documentation in the ticketing system

Pay and Benefits

Perks:Annual BonusMeal AllowanceHealth InsuranceLife InsurancePaid LeavePaid Training

Key Requirements

•Very good German (C1) and English at B1 level
•Previous experience in customer service or technical support
•Interest in technical topics and a structured way of working
•Customer-oriented, solution-driven, and able to work under pressure
•Confident using phone, email, and ticketing systems

Skills:Customer-orientedSolution-drivenWorking under pressureStructured workingCommunication

Languages:GermanEnglish

Tech Stack:Ticketing systemsExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor