Service Advisor-AutoNation Toyota Libertyville

AutoNation
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Communication","Consultative selling","Interpersonal skills","Organizational skills","Customer service"]

Serve as the go-between between service technicians and customers in AutoNation’s state-of-the-art service department. Prepare and manage customer appointments, explain technician recommendations in clear language, and use consultative selling to identify recommended maintenance and upsell opportunities. Produce transparent repair orders, coordinate work status with teams, and follow up to ensure satisfaction while meeting targeted sales and customer satisfaction goals.

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FursaFursa
AutoNation
AutoNation
1 month ago

Service Advisor-AutoNation Toyota Libertyville

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the go-between between service technicians and customers in AutoNation’s state-of-the-art service department. Prepare and manage customer appointments, explain technician recommendations in clear language, and use consultative selling to identify recommended maintenance and upsell opportunities. Produce transparent repair orders, coordinate work status with teams, and follow up to ensure satisfaction while meeting targeted sales and customer satisfaction goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Set, confirm, and prepare customer appointments for a great service experience.
  • •Greet customers and determine vehicle needs via customer information, walk-arounds, inspections, and test drives.
  • •Explain technician recommendations in easy-to-understand language and suggest upsell opportunities to keep vehicles safe.
  • •Create repair orders with clear cost and time estimates and coordinate with technicians and parts associates to complete work on time.
  • •Follow up with customers on vehicle status and satisfaction while meeting targeted sales goals and customer satisfaction index targets.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionMaternity Benefits

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Valid in-state driver’s license and an acceptable, safe driving record.
Education:High School
Skills:CommunicationConsultative sellingInterpersonal skillsOrganizational skillsCustomer service
Licenses:Driver's license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn