Client Services Lead

NTT
Bangkok
Full timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Cross-functional collaboration"]

Own the customer relationship post-sale as the central coordinator between the customer, Sales, and Delivery/Service teams. Ensure contract terms are tracked and fulfilled, satisfaction stays high, renewal and expansion opportunities are protected, and risks are surfaced early. Act as the customer advocate within Delivery, monitor SLA adherence, maintain account health reporting, and support joint renewal conversations through accurate contract and milestone tracking.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 days ago

Client Services Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the customer relationship post-sale as the central coordinator between the customer, Sales, and Delivery/Service teams. Ensure contract terms are tracked and fulfilled, satisfaction stays high, renewal and expansion opportunities are protected, and risks are surfaced early. Act as the customer advocate within Delivery, monitor SLA adherence, maintain account health reporting, and support joint renewal conversations through accurate contract and milestone tracking.
Location: Bangkok
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary customer point of contact for contract and service matters (excluding day-to-day technical delivery issues).
  • •Build and maintain relationships with key customer stakeholders and proactively gauge satisfaction, address concerns, and reinforce value delivered.
  • •Manage contract lifecycle events (renewals, amendments, scope changes, expirations) to prevent service gaps.
  • •Coordinate between Sales and Delivery by surfacing renewal risk, expansion opportunities, dissatisfaction signals, and delivery gaps early enough for action.
  • •Track SLA adherence and service commitments, maintain contract/milestone records, and prepare periodic account health reports and renewal pipeline monitoring.

Key Requirements

  • •Bachelor's degree in Business Administration, Marketing, IT, or related field.
  • •3–5+ years of experience in client services, account management, customer success, or a similar customer-facing coordination role (IT/technology services preferred).
  • •Strong communication and stakeholder management skills to translate between commercial, delivery, and customer needs.
  • •Experience with contract lifecycle management including renewals, SLAs, and scope tracking.
  • •Good command of English (written and spoken) and Thai fluency for local customer engagement.
Experience:3+ yearsIT servicesTechnology services
Education:Bachelor's
Skills:CommunicationStakeholder managementCross-functional collaboration
Languages:EnglishThai
Tech Stack:SalesforceServiceNowCRMTicketing

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn