Compass

4 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary contact for Compass agents, managing a portfolio of high-touch customers, delivering 1:1 training and strategic recommendations, and supporting marketing collateral requests. Partner with Onboarding and marketing teams to welcome new customers, drive adoption of Compass tech, and contribute to new office openings and expansion initiatives in RI offices.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
•Promote adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training sessions.
•Provide marketing support by creating collateral from templates and coordinating with marketing specialists for complex requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and expansion/M&A activity.

Pay and Benefits

Salary: USD 26 - 28 hourly

Equity and Bonus:Equity

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience with live or remote training is a plus.
•Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Strong communication, interpersonal, and listening skills with the ability to build credibility with agent decision-makers.
•Ability to work in an in-office setting and lift up to 25 lbs.

Experience:2-3 yearsCustomer serviceTrainingOffice managementHospitalityOperations

Skills:CommunicationInterpersonal skillsProblem-solvingEmpathyAttention to detail

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

4 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, and in-person meetings.
•Promote adoption of Compass technology and adjacent services through 1:1 support, strategic recommendations, and group training sessions.
•Provide marketing support by creating collateral from templates and coordinating with marketing specialists for complex requests.
•Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
•Support ongoing projects such as new office openings, national initiatives, and expansion/M&A activity.

Pay and Benefits

Salary: USD 26 - 28 hourly

Equity and Bonus:Equity

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Experience with live or remote training is a plus.
•Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
•Strong communication, interpersonal, and listening skills with the ability to build credibility with agent decision-makers.
•Ability to work in an in-office setting and lift up to 25 lbs.

Experience:2-3 yearsCustomer serviceTrainingOffice managementHospitalityOperations

Skills:CommunicationInterpersonal skillsProblem-solvingEmpathyAttention to detail

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn