NTT

3 months ago

BPO Customer Care Associate

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Last checked: 15 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues for BPO clients, using your domain knowledge and escalating complex cases to higher-level support. Ensure accurate, timely transaction processing to meet client SLAs and resolve nonstandard pending transactions. Contribute to SOPs and process transitions, take escalated calls, and support operational/tactical planning to achieve project milestones. Interact regularly with customers and first-line management.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Resolve routine customer questions and issues; refer complex or unexpected matters to higher-level employees.
•Ensure accurate and timely transaction processing to meet or exceed client SLAs.
•Resolve issues involving nonstandard pending transactions.
•Prepare SOPs and support process transitions.
•Take escalated calls from providers/callers and develop tactical plans to hit project milestones.

Key Requirements

•Handle routine and non-routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
•1–3 years of relevant experience in a similar role.
•High School Diploma or equivalent; undergraduate degree or some college coursework preferred.
•Strong computer skills and ability to physically perform general office requirements.
•Strong communication, customer service, attention to detail, time management, and organizational skills.

Experience:1-3 yearsBPOCustomer service

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Tech Stack:Computer skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT