Graduate Technical Support & Sustainment Engineer

RTX
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Stakeholder management","Troubleshooting","Problem-solving","Root cause analysis"]

Join the Raytheon UK team in Malvern as a hands-on Graduate Technical Support & Sustainment Engineer. You’ll support deployed, secure multi-server and multi-client systems across build, configuration, testing, deployment, sustainment, and upgrades. Work with an experienced PDS team, troubleshoot issues using locally replicated environments, perform integration/FAT/SAT testing, and provide office-based customer support, with occasional UK and overseas travel as needed.

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FursaFursa
RTX
RTX
2 days ago

Graduate Technical Support & Sustainment Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join the Raytheon UK team in Malvern as a hands-on Graduate Technical Support & Sustainment Engineer. You’ll support deployed, secure multi-server and multi-client systems across build, configuration, testing, deployment, sustainment, and upgrades. Work with an experienced PDS team, troubleshoot issues using locally replicated environments, perform integration/FAT/SAT testing, and provide office-based customer support, with occasional UK and overseas travel as needed.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •Provide technical support and sustainment for deployed systems to ensure reliable performance and adherence to company processes, procedures, and quality standards.
  • •Support programs during the build phase, including hardware assembly, software installation, and system configuration.
  • •Plan and execute testing for newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing, and System Acceptance Testing.
  • •Deliver office-based technical support to customers by phone and email, with occasional out-of-hours support by prior arrangement.
  • •Travel within the UK and overseas to deliver, commission, upgrade, diagnose, and resolve issues on systems originally built in Malvern.
Travel: Medium travel

Pay and Benefits

Perks:Paid LeavePension SchemeGym MembershipEmployee Assistance

Key Requirements

  • •A degree in a relevant IT field, with work experience (such as a placement year) in a technical IT background.
  • •Curiosity and the ability to learn, bringing fresh ideas into the business.
  • •Strong written and verbal communication skills to build relationships with colleagues, customers, and technical teams.
  • •Willing and able to travel within the UK and overseas and occasionally provide out-of-hours support with prior notice.
  • •Ability to obtain and maintain the relevant UK security clearance required for the role (SC at a minimum).
Education:Bachelor's in IT
Skills:CommunicationStakeholder managementTroubleshootingProblem-solvingRoot cause analysis
Tech Stack:MicrosoftLinuxActive DirectoryCertificatesNetworkingStorage solutionsVirtualisation

Eligibility

Security Clearance:SC

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website