Advisor HR - 2nd Shift - Hope Plant

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning","Organizational skills","Detail-oriented","Teamwork","Multi-tasking"]

Provide first-point HR systems and process support at the Hope Plant, handling user requests through case management (ServiceNow), chat, and phone. Manage walk-up and routed People Operations calls, resolve first-level issues, and monitor HR inboxes—responding directly or escalating to the right HR teams. Support processes such as data intake, updating personal information, HR system navigation, and LOA support.

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Tyson Foods
Tyson Foods
3 days ago

Advisor HR - 2nd Shift - Hope Plant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide first-point HR systems and process support at the Hope Plant, handling user requests through case management (ServiceNow), chat, and phone. Manage walk-up and routed People Operations calls, resolve first-level issues, and monitor HR inboxes—responding directly or escalating to the right HR teams. Support processes such as data intake, updating personal information, HR system navigation, and LOA support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide basic HR systems and process navigation support for routine correspondence following established procedures.
  • •Manage high-volume walk-up support and resolve first-level HR support requests.
  • •Route incoming support calls to the People Operations team and collaborate to meet support service level agreements.
  • •Review and update business processes and general master data components.
  • •Monitor HR inboxes and respond directly or escalate issues to appropriate HR leadership or teams.

Key Requirements

  • •Bachelor's degree or equivalent combination of education and experience.
  • •2+ years of relevant customer support experience with past data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Strong verbal and written communication with broad end-user support experience.
  • •Excellent customer service with basic analytical/troubleshooting, planning/organization, and attention to detail; SAP/Workday familiarity valued.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanningOrganizational skillsDetail-orientedTeamworkMulti-tasking
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointHR systemsWorkdaySAP

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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