Café Ambassador - Ink Block

Discover Financial
Boston
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Problem-solving","Customer focus","Attention to detail","Adaptability"]

Serve as the face of the mission inside a modern community café, welcoming guests and guiding them through Capital One’s digital banking tools. Share product value through genuine conversations (no sales quotas), troubleshoot tech challenges, and resolve issues with de-escalation when needed. Host local events that promote financial health, maintain a supportive inclusive environment, and stay agile in a fast-paced, on-the-move role.

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Discover Financial
Discover Financial
3 days ago

Café Ambassador - Ink Block

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the face of the mission inside a modern community café, welcoming guests and guiding them through Capital One’s digital banking tools. Share product value through genuine conversations (no sales quotas), troubleshoot tech challenges, and resolve issues with de-escalation when needed. Host local events that promote financial health, maintain a supportive inclusive environment, and stay agile in a fast-paced, on-the-move role.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage guests in a high-energy café setting and serve as a community-facing guide to digital banking.
  • •Share the value of products and services through conversation, with success measured by connection quality rather than quotas.
  • •Guide customers through mobile tools and troubleshoot digital/tech challenges.
  • •Support local events focused on financial health and partner programs to promote purposeful community impact.
  • •Advocate for customers, resolve complaints and escalated issues, and de-escalate when necessary while following compliance requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionPrescriptionsFlexible SpendingLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kParental Leave

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Preferred: Associate’s degree.
  • •Preferred: 2+ years of banking experience and 2+ years of customer-facing experience.
  • •Proficient in G-Suite with strong written and oral communication skills.
Education:Associate's
Skills:CommunicationProblem-solvingCustomer focusAttention to detailAdaptability
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn