Director- Administration Services

Roads and Transport Authority
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 16+ yearsSkills: ["Strategic planning","Performance management","Continuous improvement","Vendor governance","Compliance oversight"]

Direct and govern Administration Services across the Authority, setting strategy and KPI/budget/performance-management frameworks. Lead day-to-day operations spanning employee services, facilities, parking, transport, document control, security, housekeeping, and library services. Oversee quality, HSE, knowledge management, outsourcing/vendor governance, audits and compliance assessments, and continuous improvement. Implement data-driven reporting and digital automation to improve service efficiency, and manage archiving and electronic transaction systems. Requires office work with regular site visits and possible extended hours during audits or rollouts.

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FursaFursa
Roads and Transport Authority
Roads and Transport Authority
6 months ago

Director- Administration Services

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Last checked: 5 hours agoStatus: Live

Job Summary

Direct and govern Administration Services across the Authority, setting strategy and KPI/budget/performance-management frameworks. Lead day-to-day operations spanning employee services, facilities, parking, transport, document control, security, housekeeping, and library services. Oversee quality, HSE, knowledge management, outsourcing/vendor governance, audits and compliance assessments, and continuous improvement. Implement data-driven reporting and digital automation to improve service efficiency, and manage archiving and electronic transaction systems. Requires office work with regular site visits and possible extended hours during audits or rollouts.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Establish and govern strategic planning, KPI, budgeting, and performance-management frameworks for Administration Services.
  • •Direct day-to-day Administration Services operations including employee services, facilities, parking, transport, document control, security, housekeeping, and library services.
  • •Develop and oversee quality, HSE, and knowledge-management systems, including accident reporting and continuous-improvement initiatives.
  • •Lead outsourcing and vendor/consultant governance, SLA governance, contract monitoring, audits, feasibility studies, and compliance assessments.
  • •Manage archiving, document control, and electronic transaction systems; introduce digital and process-automation improvements and monitor performance using KPIs and dashboards.
Travel: Low travel

Key Requirements

  • •Bachelor’s or master’s degree in business administration, Facilities Management, or Industrial Engineering.
  • •16+ years of experience (18+ years with a master’s degree).
  • •Preferred: PMP certification.
  • •Preferred: ISO Lead Auditor certification.
  • •Preferred: Six Sigma Black Belt certification.
Experience:16+ years
Education:
Skills:Strategic planningPerformance managementContinuous improvementVendor governanceCompliance oversight
Certifications:PMPISO Lead AuditorSix Sigma Black Belt
Languages:EnglishArabic
Tech Stack:KPIsDashboardsElectronic transaction systemsDigital platforms

Company Brief

Roads and Transport Authority
The Roads and Transport Authority (RTA) of Dubai plans, supervises and regulates roads, public transport, traffic systems and licensing. It develops and operates metro, tram, buses, taxis, road infrastructure and smart mobility initiatives across Dubai.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2005
WebsiteLinkedIn