GF2116 - AIRPORT DUTY OFFICER - MADINA AL MONAWARA

Gulf Air Group
Saudi Arabia
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: certificationSkills: ["Leadership","Attention to detail","Decision-making","Communication","Customer service"]

Oversee customer handling areas of airport operations in Madinah, ensuring high service standards and strict compliance with safety and security procedures. Lead check-in and gate staff, assign pre-flight duties, handle passenger irregularities (including denied boarding and excess baggage decisions), and coordinate with internal airport functions and external partners such as customs, immigration, security, and catering. Monitor ramp activities and safety reports, maintain required uniform and supplies, support VIP and unaccompanied children service, and brief airport management on daily agent shortfalls.

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FursaFursa
Gulf Air Group
Gulf Air Group
1 day ago

GF2116 - AIRPORT DUTY OFFICER - MADINA AL MONAWARA

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Last checked: 9 hours agoStatus: Live

Job Summary

Oversee customer handling areas of airport operations in Madinah, ensuring high service standards and strict compliance with safety and security procedures. Lead check-in and gate staff, assign pre-flight duties, handle passenger irregularities (including denied boarding and excess baggage decisions), and coordinate with internal airport functions and external partners such as customs, immigration, security, and catering. Monitor ramp activities and safety reports, maintain required uniform and supplies, support VIP and unaccompanied children service, and brief airport management on daily agent shortfalls.
Location: Saudi Arabia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Oversee customer handling areas (check-in, departure gate, transit, arrival) and ensure duties are completed to standard by company and handling agent staff.
  • •Assign pre-flight duties to staff, conduct de-briefings, and direct check-in staff for passenger irregularities such as invalid documents.
  • •Manage excess baggage charges, including decisions on charging/waiving, and handle denied boarding guidance for check-in staff.
  • •Establish and maintain relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators, and other airline staff.
  • •Monitor ramp activities and review ground safety reports, coordinate with airport support units for updates, and brief duty/airport managers on ground handling agent shortfalls.

Key Requirements

  • •Minimum 5 years of relevant experience.
  • •National Diploma or equivalent education.
  • •Ability to oversee customer handling areas (check-in, departure gate, transit, arrival) ensuring accurate, prompt execution.
  • •Ability to direct check-in and handle passenger irregularities such as invalid documents and denied boarding.
  • •Ability to ensure strict adherence to safety and security standards and company/local regulations.
Experience:5+ years
Education:Certification / Diploma
Skills:LeadershipAttention to detailDecision-makingCommunicationCustomer service

Company Brief

Gulf Air Group
Bahrain's national aviation group operating Gulf Air and related airline services. It provides passenger air transport, route network operations, and aviation support functions across the Middle East, Europe, Asia, and Africa.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Muharraq, Bahrain
Founded: 1950
WebsiteLinkedIn