Zillow

1 week ago

Senior Support Consultant, Follow Up Boss

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Help real estate customers succeed with the Follow Up Boss CRM by answering calls and support tickets, teaching product updates, and guiding users through Zillow-connected integration setup and adoption. Troubleshoot syncing, profile-linking, stage and data behavior across systems, monitor accounts for churn risk, and keep support documentation up to date so customer insights scale across the business.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer incoming phone calls to provide customer support.
•Respond to support tickets for customers and free trials using Zendesk.
•Educate customers on newly released features, functionality, and best practices within Follow Up Boss.
•Guide customers through Zillow integration setup, onboarding, and adoption, including troubleshooting sync, linking, and stage behavior issues.
•Advocate for customer needs, monitor accounts for churn risk, and keep support documentation and knowledge current.

Pay and Benefits

Salary: USD 24.6 - 41.5 hourly

Equity and Bonus:Equity

Key Requirements

•Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales.
•Experience working with a CRM, real estate, and SaaS environments.
•Strong technical troubleshooting and problem-solving skills.
•Ability to support customers through cross-system workflows, including setup accuracy, lead assignment, stage behavior, and data synchronization.
•Excellent written and verbal communication with high attention to detail.

Experience:Real estateSaaSCRM

Skills:Problem-solvingCommunicationEmpathySelf-motivationAttention to detail

Tech Stack:ZendeskSaaSCRM

Company Brief

Zillow

Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Zillow

1 week ago

Senior Support Consultant, Follow Up Boss

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer incoming phone calls to provide customer support.
•Respond to support tickets for customers and free trials using Zendesk.
•Educate customers on newly released features, functionality, and best practices within Follow Up Boss.
•Guide customers through Zillow integration setup, onboarding, and adoption, including troubleshooting sync, linking, and stage behavior issues.
•Advocate for customer needs, monitor accounts for churn risk, and keep support documentation and knowledge current.

Pay and Benefits

Salary: USD 24.6 - 41.5 hourly

Equity and Bonus:Equity

Key Requirements

•Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales.
•Experience working with a CRM, real estate, and SaaS environments.
•Strong technical troubleshooting and problem-solving skills.
•Ability to support customers through cross-system workflows, including setup accuracy, lead assignment, stage behavior, and data synchronization.
•Excellent written and verbal communication with high attention to detail.

Experience:Real estateSaaSCRM

Skills:Problem-solvingCommunicationEmpathySelf-motivationAttention to detail

Tech Stack:ZendeskSaaSCRM

Company Brief

Zillow

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn