Customer Success Manager - MENA

Alpaca
MENA
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Empathy","Ownership","Transparency","Independent work","Customer-first mindset"]

Own the end-to-end customer lifecycle for Alpaca’s B2B/enterprise partners, from app launch through renewal. Serve as the primary escalation and relationship point, ensuring customer satisfaction, retention, and measurable success outcomes. Forecast partner growth, drive adoption of Alpaca features, and develop success strategies aligned to customers’ go-to-market goals. Collaborate cross-functionally to champion partner needs and deliver QBRs and executive reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Alpaca
Alpaca
1 day ago

Customer Success Manager - MENA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the end-to-end customer lifecycle for Alpaca’s B2B/enterprise partners, from app launch through renewal. Serve as the primary escalation and relationship point, ensuring customer satisfaction, retention, and measurable success outcomes. Forecast partner growth, drive adoption of Alpaca features, and develop success strategies aligned to customers’ go-to-market goals. Collaborate cross-functionally to champion partner needs and deliver QBRs and executive reporting.
Location: MENA
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary contact for B2B/enterprise customers and drive healthy, constant relationships throughout the lifecycle from app launch to renewal.
  • •Ensure customer satisfaction, retention, and success by managing escalations internally and externally with an empathy-focused approach.
  • •Maintain regular contact to understand customer priorities, monitor progress toward key results, and identify/mitigate relationship and commercial risks.
  • •Forecast partner growth and track progress toward shared goals while driving adoption of Alpaca features among live partners.
  • •Own the post-signature customer lifecycle (onboarding, activation, expansion, renewal) and deliver QBRs and executive reports aligned to platform outcomes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health Insurance

Key Requirements

  • •4-6 years of experience in a customer success role, managing customer relationships.
  • •Comfortable working EMEA hours (GST/GMT/ET) in a remote setup.
  • •Understanding of key technology concepts such as SaaS and APIs.
  • •FinTech experience, especially with broker-dealer business.
  • •Ability to work remotely and independently while managing customer relationships across various-sized companies.
Experience:4-6 yearsFintechBroker-dealerSaaSAPIsB2B
Skills:EmpathyOwnershipTransparencyIndependent workCustomer-first mindset
Tech Stack:SaaSAPIs

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn