Customer Onboarding Specialist

Informa
United States
Workplace: HybridFull timeUSD 60,000 - 66,000Function: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Client-facing presentation","Writing","Attention to detail","Creative problem solving"]

Own the end-to-end onboarding experience for subscription customers, guiding them from contract signature to successful platform adoption on BrightTALK and Portal. Serve as the primary customer contact through training, setup, kickoff calls, and welcome communications, while coordinating with Sales, Campaign Management, Product, Support, and Delivery. Track onboarding progress, manage risks, keep customer sentiment updated, and transition customers to ongoing support to reduce time-to-value.

This position is no longer accepting applications.

  • See live roles at Informa
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at InformaSearch all live jobsBrowse companies, collections, and locations hiring now

Informa
Informa
2 days ago

Customer Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Closed
Reposted: similar role first listed 1 month ago

Job Summary

Own the end-to-end onboarding experience for subscription customers, guiding them from contract signature to successful platform adoption on BrightTALK and Portal. Serve as the primary customer contact through training, setup, kickoff calls, and welcome communications, while coordinating with Sales, Campaign Management, Product, Support, and Delivery. Track onboarding progress, manage risks, keep customer sentiment updated, and transition customers to ongoing support to reduce time-to-value.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver the end-to-end onboarding experience from contract signature through completion for subscription customers.
  • •Serve as the primary customer contact during onboarding and connect customers to resources and support teams.
  • •Send onboarding communications and provide “What to Expect” documentation and self-service resources.
  • •Schedule and lead kickoff calls to confirm goals, timelines, and success criteria, and deliver platform training and walkthroughs.
  • •Coordinate integration setup and onboarding progress across Sales, Campaign Management, Product, Support, and Delivery, including risk tracking and status updates.

Pay and Benefits

Salary: USD 60,000 - 66,000
Equity and Bonus:Equity
Perks:401kHealth InsuranceVisionDentalParental LeaveEsppWellness Stipend

Key Requirements

  • •Bachelor’s degree.
  • •1-3 years of customer-facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.
  • •Prefer experience onboarding clients to SaaS products.
  • •Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
  • •Strong communication and writing skills with a client-ready presentation style, plus ability to multitask across multiple product and client engagements.
Experience:SaaSB2B technologyCustomer successCustomer supportAd techMarketing automation
Education:Bachelor's
Skills:CommunicationClient-facing presentationWritingAttention to detailCreative problem solving
Languages:English (UK)
Tech Stack:BrightTALKPortalMarketing automation systemsLinkedIn LearningSelf-service resources

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn