Business Analyst- Salesforce

Endava Technology
United States
Workplace: RemoteFull timeUSD 70,000 - 80,000 annuallyFunction: Business OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Stakeholder collaboration","Requirements analysis","Documentation","Root cause analysis","Agile/Scrum participation"]

Serve as a strategic liaison between business stakeholders and the Salesforce delivery team by gathering, analyzing, and documenting requirements. Translate business needs into user stories, acceptance criteria, and process flow diagrams, and manage a Jira-based product backlog. Partner with Salesforce developers and architects on solution design, assess impacts of new releases, and support quality assurance through testing and UAT. Create documentation and training materials in Confluence to enable business users.

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FursaFursa
Endava Technology
Endava Technology
3 days ago

Business Analyst- Salesforce

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a strategic liaison between business stakeholders and the Salesforce delivery team by gathering, analyzing, and documenting requirements. Translate business needs into user stories, acceptance criteria, and process flow diagrams, and manage a Jira-based product backlog. Partner with Salesforce developers and architects on solution design, assess impacts of new releases, and support quality assurance through testing and UAT. Create documentation and training materials in Confluence to enable business users.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Collaborate with business partners and stakeholders to elicit, analyze, and document requirements.
  • •Translate business needs into user stories, acceptance criteria, and process flow diagrams.
  • •Participate in Agile/Scrum ceremonies and maintain the product backlog in Jira, managing blockers.
  • •Analyze current-state processes and propose Salesforce-based automation and efficiency improvements.
  • •Support quality through test condition/plans, functional testing, UAT coordination, and root cause analysis; document and train users in Confluence.

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability Coverage401kLife InsuranceHsaEmployer MatchAnnual Bonus

Key Requirements

  • •Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent experience.
  • •Minimum 3–5 years of experience as an IT Business Analyst, Systems Analyst, or closely related role.
  • •2+ years of direct experience working on the Salesforce platform (standard/custom objects, flows, validation rules, security controls).
  • •Strong experience working within Agile/Scrum frameworks.
  • •Salesforce Certified Business Analyst and/or Salesforce Certified Administrator strongly preferred.
Experience:3-5 yearsIT consultingAgile/ScrumSalesforce
Education:Bachelor's in Business Administration, Information Systems, Computer Science
Skills:Stakeholder collaborationRequirements analysisDocumentationRoot cause analysisAgile/Scrum participation
Certifications:Salesforce Certified Business AnalystSalesforce Certified Administrator
Languages:English
Tech Stack:SalesforceJiraConfluenceServiceNowMicrosoft Office SuiteVisioLucidchartAgileScrum

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn