Implementation lead - 12 month contract

Watershed
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Systems thinking","Risk management"]

Lead end-to-end deployments of Watershed for the company’s largest, most complex strategic accounts. You’ll translate customer goals into clear plans, run discovery, manage risks and timelines, coordinate cross-functional teams, and deliver enablements for complex features. Alongside product, engineering, advisory, and customer success, you’ll design repeatable systems and scalable playbooks while serving as the customer’s primary point of contact and voice into the roadmap.

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FursaFursa
Watershed
Watershed
3 days ago

Implementation lead - 12 month contract

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end deployments of Watershed for the company’s largest, most complex strategic accounts. You’ll translate customer goals into clear plans, run discovery, manage risks and timelines, coordinate cross-functional teams, and deliver enablements for complex features. Alongside product, engineering, advisory, and customer success, you’ll design repeatable systems and scalable playbooks while serving as the customer’s primary point of contact and voice into the roadmap.
Location: London
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own and deliver implementations from kickoff to wrap-up, including discovery, milestone mapping, risk management, and execution.
  • •Serve as the customer’s primary point of contact and build high-trust relationships across technical and non-technical stakeholders.
  • •Design creative, out-of-the-box solutions using existing product and services to meet customer needs and identify future needs.
  • •Develop a deep understanding of Watershed’s product and services to guide customers on what’s possible and make trade-offs.
  • •Act as the voice of the customer to product and engineering, surfacing patterns, blockers, and feature requests; build scalable playbooks and processes.

Key Requirements

  • •Have 3-6+ years in management consulting, solutions, or software implementation, preferably at a B2B SaaS company.
  • •Experience leading customers through complex programs or projects.
  • •Ability to learn new concepts quickly and thrive in a high-volume environment.
  • •Strong systems-thinking skills bringing structure, clarity, and momentum to ambiguous problems.
  • •Excellent communication with technical and non-technical audiences to introduce concepts and drive alignment.
Experience:3+ yearsB2B SaaSManagement consultingSoftware implementation
Skills:CommunicationStakeholder managementProblem-solvingSystems thinkingRisk management
Tech Stack:AI

Company Brief

Watershed
Provides enterprise software to measure, report, and reduce greenhouse gas emissions. Watershed helps companies model emissions, set reduction targets, track progress, and purchase high-quality carbon removals and offsets.
Industry: Climate Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
Website