Client Service Executive (Guadalajara, JAL, MX, 44630)

HSBC
Guadalajara
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Integrity","Ethical conduct","Communication","Teamwork","Empathy"]

Support the assigned PCS Banker by providing attentive, timely service to HSBC clients in the PCS segment and their closest family members. Deliver immediate solutions, follow internal and regulatory policies for client requests, and help keep administrative and regulatory items current for your client portfolio. Collaborate across HSBC teams and segments to ensure strong customer relationships and achieve assigned service objectives while adhering to compliance, operational risk, and information security standards.

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HSBC
HSBC
1 day ago

Client Service Executive (Guadalajara, JAL, MX, 44630)

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Last checked: 2 hours agoStatus: Live

Job Summary

Support the assigned PCS Banker by providing attentive, timely service to HSBC clients in the PCS segment and their closest family members. Deliver immediate solutions, follow internal and regulatory policies for client requests, and help keep administrative and regulatory items current for your client portfolio. Collaborate across HSBC teams and segments to ensure strong customer relationships and achieve assigned service objectives while adhering to compliance, operational risk, and information security standards.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Apoyar al Banquero PCS asignado en la atención y satisfacción de clientes PCS y sus familiares cercanos.
  • •Brindar soluciones inmediatas y atención pronta a las necesidades del segmento PCS.
  • •Realizar operaciones solicitadas por los clientes siguiendo políticas internas y regulatorias.
  • •Mantener la cartera al día apoyando al Banquero PCS con pendientes administrativos y regulatorios.
  • •Colaborar con áreas staff y otros segmentos (Premier/Advance/Masivo/CMB/Gobierno/Nómina/GBM) para cumplir objetivos; ejecutar auto gestión y posible manejo/capacitación de personal.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Certificación AMIB Figura 3.
  • •Cumplir con los altos niveles de integridad y ética profesional conforme al Código de Conducta y normas internas.
  • •Conocer las normas vigentes y los cambios que puedan emitir los reguladores.
  • •Gestionar riesgos operacionales: identificación, evaluación, mitigación, control, reporte y seguimiento de cumplimiento.
  • •Resguardar la seguridad de la información (protección de datos e información física y electrónica) y mantener confidencialidad.
Skills:IntegrityEthical conductCommunicationTeamworkEmpathy
Certifications:AMIB Figura 3

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn