Senior Community Manager

Fivetran
Colorado, Maryland
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Emotional intelligence"]

Lead digital engagement for the dbt community with a primary focus on managing and growing the dbt Slack community. Own day-to-day operations, evolve community guidelines and channel strategy, and build scalable moderation and support workflows. Coach moderators, create member-facing content systems, surface insights to Product/Marketing/Support, and track engagement health metrics while managing community tools and integrations.

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Fivetran
Fivetran
22 hours ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead digital engagement for the dbt community with a primary focus on managing and growing the dbt Slack community. Own day-to-day operations, evolve community guidelines and channel strategy, and build scalable moderation and support workflows. Coach moderators, create member-facing content systems, surface insights to Product/Marketing/Support, and track engagement health metrics while managing community tools and integrations.
Location: Colorado, Maryland
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community and ensure a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop and maintain scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Surface community insights to Product, Marketing, and Support; monitor engagement/health metrics and run experiments to improve outcomes while managing community tooling and incident response as needed.

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Equity and Bonus:Equity
Perks:Health InsuranceRsusPaid LeaveParental Leave

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment.
  • •Experience owning day-to-day operations for a large online community, including moderation, member support, and community health.
  • •Ability to build and improve moderation and support workflows, including Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to respond clearly, de-escalate issues, and encourage productive conversation.
  • •Experience using community tooling and analytics to track engagement, identify trends, and drive improvements.
Experience:5+ yearsOnline communitiesDigital communities
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationEmotional intelligence
Languages:English
Tech Stack:SlackDiscordCommon RoomAnalyticsKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn