Team Lead, Customer Success

Lead a high-performing team of Customer Success Managers across Brazil to retain, grow, and maximize long-term value for SMB and Mid-Market customers. Coach and develop talent, establish scalable customer success motions, and collaborate with Sales, Marketing, Partnerships, Product, Risk, Compliance, and Operations to improve customer outcomes, drive GMV growth, reduce churn, and expand revenue. Own team metrics, forecasting, and executive-level stakeholder management in a Hybrid, Sao Paulo-based role.