Customer Service Delivery Advocate

Carvana
Richmond
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service orientation","Safety focus","Attention to detail","Physical stamina","Documentation accuracy"]

Deliver customer vehicles straight to customers’ doors using Carvana’s custom car haulers, providing a positive customer experience as part of the “Hauler-Life” team. Load and unload vehicles, inspect haulers for safe driving, complete customer paperwork, and enter thorough notes into the customer tracking system. Drive safely while maintaining a clean record in line with Carvana’s CMV Driver Qualification policy.

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver customer vehicles straight to customers’ doors using Carvana’s custom car haulers, providing a positive customer experience as part of the “Hauler-Life” team. Load and unload vehicles, inspect haulers for safe driving, complete customer paperwork, and enter thorough notes into the customer tracking system. Drive safely while maintaining a clean record in line with Carvana’s CMV Driver Qualification policy.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers (training provided).
  • •Frequently load and unload vehicles and regularly inspect the car-hauler to ensure it maintains safe to drive condition.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safe and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent LoanEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs and sustaining physical activity for 8+ hours.
  • •Must be at least 21 years of age and possess a valid driver’s license (drug test and DOT Medical Card required).
Experience:2+ years
Skills:Customer service orientationSafety focusAttention to detailPhysical staminaDocumentation accuracy
Licenses:Valid driver’s licenseNotary (local jurisdiction)Chauffeur’s license (selected states)Vehicle Verifier license (California)Salesperson license (selected states)
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn