Chargeback and Payment Disputes Specialist

Handle chargebacks, fraud alerts, payment disputes, and payment exceptions across internal and third-party systems. Investigate and analyze dispute cases, represent chargebacks and retrieval requests, ensure accurate dispute responses, and maintain payments disputes databases. Coordinate with customers, banks, acquirers, and payment processors, partnering across Risk, Customer Care, Reconciliation, and Tech Services while supporting quality assurance and process improvements for the global chargebacks team.