Principal Technical Engineer

TTEC Digital
Hyderabad
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Documentation","Presentation","Problem-solving","Communication","Mentoring"]

Drive and support enterprise contact center solutions within Managed Services, providing escalation-level troubleshooting for Cisco IPT environments. Work with Unified Contact Center Enterprise and Unified Communications suites, supporting Cisco Unified Call Manager, Cisco Unity, Cisco ICM (IPCC/CVP/CTIOS), SIP and voice gateways/CUBEs, and (optionally) Oracle ACME SBC. Perform complex problem isolation across telecommunications and VoIP infrastructure and guide junior support staff.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TTEC Digital
TTEC Digital
2 years ago

Principal Technical Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Drive and support enterprise contact center solutions within Managed Services, providing escalation-level troubleshooting for Cisco IPT environments. Work with Unified Contact Center Enterprise and Unified Communications suites, supporting Cisco Unified Call Manager, Cisco Unity, Cisco ICM (IPCC/CVP/CTIOS), SIP and voice gateways/CUBEs, and (optionally) Oracle ACME SBC. Perform complex problem isolation across telecommunications and VoIP infrastructure and guide junior support staff.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide escalation-level troubleshooting expertise for enterprise contact center technologies in Cisco IPT environments.
  • •Support Cisco SIP protocols, voice gateways, and Cisco CUBEs as part of voice/telephony operations.
  • •Support Cisco ICM components (IPCC/CVP/CTIOS) and related administration (optional).
  • •Support IP telephony solution design and provide guidance to clients and internal teams.
  • •Mentor and support junior support staff; deliver clear documentation and client-facing communication.

Key Requirements

  • •8+ years configuring and supporting complex Cisco IPT solutions including Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC/CVP/CTIOS), and Oracle ACME.
  • •Strong troubleshooting experience for Cisco Voice Gateways and Oracle ACME SBCs.
  • •UCCE (IPCC) enterprise scripting/design/deployment and/or support experience.
  • •Demonstrated ability to perform complex problem isolation across telecommunications infrastructures (FXO/FXS/PRI/T1/DS3 circuits and signaling protocols).
  • •Experience designing, administering, or supporting LAN/WAN VoIP infrastructure (HSRP, QoS, VLANs, bandwidth modeling).
Experience:TelecommunicationsContact centerVoIPEnterprise ITSIP
Skills:DocumentationPresentationProblem-solvingCommunicationMentoring
Certifications:Cisco Certifications (CCNA, CCNP, CCIE)
Tech Stack:CiscoCisco Unified Call ManagerCisco Call ManagersCisco Unity Voice MailCisco UnityCisco ICMIPCCCVPCTIOSSIPVoice GatewaysCisco CUBEsUnified Contact Center EnterpriseUnified CommunicationsIP TelephonyOracle ACME SBCUCCEHSRPQoSVLANs

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn