Underwriting Operations Manager SME NSW ACT (Sydney, NSW, AU, 2000)

Allianz
Sydney
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Leadership","Relationship building","Analytical thinking","Planning","Communication"]

Lead the NSW/ACT SME underwriting operations team for Personal Injury and Commercial, driving growth, profitability, and customer service targets. Manage underwriting workflows, ensure professional underwriting/service standards, and maintain adherence to risk, underwriting, and compliance requirements. Build and maintain broker relationships across NSW/ACT, implement operational action plans, monitor key metrics (renewals, new business, endorsements, loss control), and foster an inclusive, high-performance team culture.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
1 day ago

Underwriting Operations Manager SME NSW ACT (Sydney, NSW, AU, 2000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live

Job Summary

Lead the NSW/ACT SME underwriting operations team for Personal Injury and Commercial, driving growth, profitability, and customer service targets. Manage underwriting workflows, ensure professional underwriting/service standards, and maintain adherence to risk, underwriting, and compliance requirements. Build and maintain broker relationships across NSW/ACT, implement operational action plans, monitor key metrics (renewals, new business, endorsements, loss control), and foster an inclusive, high-performance team culture.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the local underwriting team and contribute to the design of new systems, processes, and procedures to deliver market-leading underwriting and service.
  • •Develop the state SME proposition through growth and retention strategies and broker engagement.
  • •Serve as a key point of contact with NSW/ACT brokers, championing a consistent commercial mindset and better customer outcomes.
  • •Lead workflow processes to maintain market-leading customer service, improve net promoter score, and drive a customer-centric culture.
  • •Monitor productivity and service standards metrics across renewals, new business, endorsements, and loss control, and implement actions to meet business objectives.

Pay and Benefits

Perks:EquityLearning Budget

Key Requirements

  • •Experience in an operational management/leadership role within a complex, matrixed general insurance organisation.
  • •Ability to influence and lead team members while planning, prioritising, and managing competing demands.
  • •Experience empowering people through recognising/developing performance and building talent pipelines.
  • •Ability to interpret and analyse complex information to extract insights and support decision-making.
  • •Strong verbal and written communication skills with the ability to communicate clearly, with impact and influence.
Experience:General insuranceInsurance
Skills:LeadershipRelationship buildingAnalytical thinkingPlanningCommunication

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn