Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive revenue through outbound calls to prospective and existing Canada-based customers. Promote telecom plans, upgrades, bundles, and retention offers using consultative selling, while understanding customer needs and recommending tailored solutions. Handle objections professionally, meet daily/weekly/monthly sales targets, and maintain accurate CRM records. Ensure compliance with scripts, quality, and process standards to deliver strong customer experience.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Last checked: 11 hours agoStatus: Live

Job Summary

Drive revenue through outbound calls to prospective and existing Canada-based customers. Promote telecom plans, upgrades, bundles, and retention offers using consultative selling, while understanding customer needs and recommending tailored solutions. Handle objections professionally, meet daily/weekly/monthly sales targets, and maintain accurate CRM records. Ensure compliance with scripts, quality, and process standards to deliver strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalDisabilityRrsp

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •2-4 years of experience in BPO/sales (preferred).
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience to handle rejection and basic system/CRM handling.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMCRM records

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn