Senior Customer Success Manager (EU)

RemotePass
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Interpersonal communication","Customer relationship management","Analytical mindset","Account management","Prioritization"]

Own the full customer lifecycle for European accounts on the RemotePass platform, ensuring smooth onboarding, adoption, and renewal. Serve as the primary customer advocate, proactively manage account health, and use customer insights to guide improvements. Collaborate cross-departmentally with Sales, Operations, Product, and Engineering to drive satisfaction, retention, and expansion through upselling or cross-selling, while working CET hours.

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FursaFursa
RemotePass
RemotePass
2 days ago

Senior Customer Success Manager (EU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the full customer lifecycle for European accounts on the RemotePass platform, ensuring smooth onboarding, adoption, and renewal. Serve as the primary customer advocate, proactively manage account health, and use customer insights to guide improvements. Collaborate cross-departmentally with Sales, Operations, Product, and Engineering to drive satisfaction, retention, and expansion through upselling or cross-selling, while working CET hours.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Guide new customers through onboarding to ensure smooth transition and quick adoption of RemotePass.
  • •Build and nurture relationships with key stakeholders as a trusted advisor.
  • •Act as primary contact for customers, addressing inquiries and resolving issues.
  • •Monitor account health and proactively identify opportunities to improve, retain, and expand accounts.
  • •Collect and analyze customer feedback and collaborate cross-departmentally to drive customer satisfaction and growth.

Key Requirements

  • •5+ years’ experience in Customer Success, Account Management, or a related role, ideally in EOR, HR-Tech, Payroll, or Global Employment platforms.
  • •Own the full client lifecycle from onboarding through renewal and expansion.
  • •Strong interpersonal and communication skills with a track record of building customer relationships and driving satisfaction.
  • •Analytical mindset to gather insights from data and make informed decisions.
  • •Comfort working CET hours and managing multiple accounts in a fast-paced environment.
Experience:5+ yearsEORHR-TechPayrollGlobal EmploymentSaaS
Skills:Interpersonal communicationCustomer relationship managementAnalytical mindsetAccount managementPrioritization

Company Brief

RemotePass
Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.
Industry: HR Tech
Headquarters: São Paulo, Brazil
WebsiteLinkedIn