Universal Banker (Burnley, GB, BB11 1JH)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Resilience","Ownership"]

Serve as the first point of contact in the Branch Customer Service Team, taking ownership of customer needs and delivering exceptional service. Educate customers on HSBC digital platforms and fraud awareness, and identify those in vulnerable situations to ensure the right support. Help customers with more complex banking needs while providing friendly, personalised, efficient resolution. Work 35 hours/week across weekdays and selected Saturdays, with full in-branch training and a supportive learning environment.

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HSBC
HSBC
13 hours ago

Universal Banker (Burnley, GB, BB11 1JH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact in the Branch Customer Service Team, taking ownership of customer needs and delivering exceptional service. Educate customers on HSBC digital platforms and fraud awareness, and identify those in vulnerable situations to ensure the right support. Help customers with more complex banking needs while providing friendly, personalised, efficient resolution. Work 35 hours/week across weekdays and selected Saturdays, with full in-branch training and a supportive learning environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Be the first point of contact for customers and deliver an exceptional customer experience as part of the Branch Customer Service Team.
  • •Educate customers on HSBC digital services and raise fraud awareness.
  • •Identify customers who may be vulnerable and determine the best support approach.
  • •Support customers with more complex banking needs to ensure they feel supported in their choices.
  • •Provide service using HSBC systems and products following full in-branch training.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Paid LeaveHealth InsurancePensionLife InsuranceEmployee DiscountsEquity

Key Requirements

  • •Demonstrate excellent communication skills to engage customers in effective conversations and show empathy.
  • •Take ownership of customer enquiries end-to-end through to resolution, delivering a personalised, friendly, efficient service.
  • •Be resilient in a continuous changing environment.
  • •Previous customer service experience is helpful (but not essential).
  • •Passionate about delivering an outstanding customer experience and going above and beyond for customers.
Skills:CommunicationEmpathyCustomer focusResilienceOwnership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn