Customer Support Representative (French Speaker)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer service","Attention to details","Problem-solving","Adaptability"]

Provide customer support for a portfolio of customers by handling inquiries via phone, chat, and email and managing cases in a case management tool. Support order management tasks including order entry, price checking, order clearing, and complaint handling in line with Eaton policies. Coordinate delivery and billing across multiple product lines, assist with pre-/post-sales service functions (including returns, changes, and collections), and resolve issues through proactive communication.

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Eaton
Eaton
2 months ago

Customer Support Representative (French Speaker)

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide customer support for a portfolio of customers by handling inquiries via phone, chat, and email and managing cases in a case management tool. Support order management tasks including order entry, price checking, order clearing, and complaint handling in line with Eaton policies. Coordinate delivery and billing across multiple product lines, assist with pre-/post-sales service functions (including returns, changes, and collections), and resolve issues through proactive communication.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer and internal inquiries via phone, chat, and email and manage cases using the case management tool.
  • •Perform order management tasks including order entry, price checking, and order clearing in compliance with Eaton policies.
  • •Manage complaint handling and coordinate delivery and billing across multiple product lines, including sequencing for project orders.
  • •Support pre-sales and post-sales service functions such as end-to-end order status management, repair/calibration requests, product changes or returns.
  • •Assist sales functions across EMEA with customer service requests including accounts receivable collections, invoicing requirements, and contract or lease administration.

Pay and Benefits

Perks:Hybrid WorkAnnual BonusCafeteriaHealth InsuranceLife InsuranceEye-glass Refund

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •English and French language knowledge (minimum B2 level).
  • •Basic MS Office and SAP/Oracle knowledge, or experience with a case management tool.
  • •Strong communication skills, a customer service attitude, attention to detail, punctuality, and a problem-solving mindset.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationCustomer serviceAttention to detailsProblem-solvingAdaptability
Languages:EnglishFrench
Tech Stack:MS OfficeSAPOracleEmailPhoneChatCase management tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn