Online Leads - Clark

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Customer service"]

Customer Service Consultants handle high-volume inbound calls to assist consumers with products and services, process payments, and perform account maintenance. You may upsell additional products, requiring clear communication and multi-tasking across multiple applications. This role supports the Philippines-based Clark site within Sutherland’s AI-driven, cloud-enabled service model.

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FursaFursa
Sutherland
Sutherland
2 months ago

Online Leads - Clark

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 years ago

Job Summary

Customer Service Consultants handle high-volume inbound calls to assist consumers with products and services, process payments, and perform account maintenance. You may upsell additional products, requiring clear communication and multi-tasking across multiple applications. This role supports the Philippines-based Clark site within Sutherland’s AI-driven, cloud-enabled service model.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the point of contact and answer inbound calls to provide exceptional customer service to consumers
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance
  • •Upsell customers to new products or services when encouraged
  • •Coordinate with customers to resolve issues and provide accurate information
  • •Document interactions in the CRM and maintain accurate records

Key Requirements

  • •High school diploma or GED
  • •Demonstrated ability to perform at a high level to support a high volume of inbound calls
  • •Excellent verbal and written communication skills; proficient reading skills required
  • •Multi-tasking skills with experience using several applications; CRM experience preferred
  • •Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Experience:TelecommunicationsCustomer service
Education:High School
Skills:CommunicationMultitaskingCustomer service
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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