Remote Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Attention to detail"]

Serve as the first point of contact for customers, handling inquiries via phone and email while delivering courteous, professional support. Analyze customer needs, resolve questions, schedule appropriate services, and escalate complex issues. Keep accurate records in the customer management system and coordinate dispatch of vehicles and personnel based on location, urgency, and availability. Build product and door-service knowledge to provide accurate information.

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FursaFursa
Qureos
Qureos
21 hours ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone and email while delivering courteous, professional support. Analyze customer needs, resolve questions, schedule appropriate services, and escalate complex issues. Keep accurate records in the customer management system and coordinate dispatch of vehicles and personnel based on location, urgency, and availability. Build product and door-service knowledge to provide accurate information.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Interact with customers via phone and email to address inquiries and provide service assistance.
  • •Identify and analyze customer needs, resolve issues, schedule services, and escalate complex cases.
  • •Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the customer management system.
  • •Efficiently dispatch vehicles and coordinate personnel based on location, urgency, and availability.
  • •Develop product and door-service knowledge to provide accurate information to customers.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent; AA/BA preferred.
  • •1–3 years of customer service experience (administrative background preferred).
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and decision-making abilities.
  • •Attention to detail and accurate data entry.
Experience:1-3 yearsCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAttention to detail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn