Sr AI Engineer I - Personalization, Brand, Communications Tec

American Express
New York, Phoenix
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Communications, PR & CommunitySkills: ["Ownership","Sound technical judgment","Product mindset","Customer orientation","Comfort with ambiguity"]

Build and ship LLM-powered and agentic product features that help customers manage their finances using real financial data. Design agentic systems that reason over context, invoke tools, and recover gracefully from failure. Implement production-grade RAG pipelines with auditability, correctness, and safety, and contribute to shared AI infrastructure, evaluation, and monitoring. Own reliability, latency, cost, and failure modes in a regulated financial-services environment.

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FursaFursa
American Express
American Express
1 week ago

Sr AI Engineer I - Personalization, Brand, Communications Tec

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Build and ship LLM-powered and agentic product features that help customers manage their finances using real financial data. Design agentic systems that reason over context, invoke tools, and recover gracefully from failure. Implement production-grade RAG pipelines with auditability, correctness, and safety, and contribute to shared AI infrastructure, evaluation, and monitoring. Own reliability, latency, cost, and failure modes in a regulated financial-services environment.
Location: New York, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Design, build, and ship LLM-powered and agentic product features for customers’ financial management.
  • •Build agentic AI systems that reason over context, invoke tools, take actions, and recover from failure.
  • •Architect and implement production-grade RAG pipelines over sensitive financial data with correctness, auditability, and safety requirements.
  • •Contribute to shared AI infrastructure including LLM services, agent orchestration frameworks, and evaluation/monitoring tooling.
  • •Own production systems after launch, including reliability, latency, cost, and failure modes.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kParental Leave

Key Requirements

  • •5+ years of software engineering experience with production experience using LLMs or applied ML systems.
  • •Shipped AI-powered or agentic systems that real users depend on.
  • •Strong fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure.
  • •Hands-on experience with modern LLM tooling and agentic patterns and architectures.
  • •Fluency with AI-assisted and agentic development workflows, with strong ownership and technical judgment.
Experience:FintechRegulated industriesOpen sourceLLMsAgentic AI
Skills:OwnershipSound technical judgmentProduct mindsetCustomer orientationComfort with ambiguity
Tech Stack:PythonGoTypeScriptAWSGCPKubernetesRESTGRPCKafkaLLMsAgentic AIRAGRetrieval-augmented generationVector storageSchema validationState managementEvaluationMonitoringAgent orchestration frameworks

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn