ERP Davao Pipeline

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer service","Problem solving"]

Join the customer experience team supporting a premium US telecommunications client. You’ll deliver quality service via call center channels, handling voice interactions, and collaborating with teammates to ensure customer satisfaction in a fast-paced environment. This role is based in Davao City with full-time schedules and potential for on-site engagement.

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FursaFursa
Sutherland
Sutherland
1 year ago

ERP Davao Pipeline

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join the customer experience team supporting a premium US telecommunications client. You’ll deliver quality service via call center channels, handling voice interactions, and collaborating with teammates to ensure customer satisfaction in a fast-paced environment. This role is based in Davao City with full-time schedules and potential for on-site engagement.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver quality customer service to customers of our premium US Telecommunication client.
  • •Handle inbound and/or outbound calls with a focus on issue resolution and customer satisfaction.
  • •Accurately document customer interactions and update case records in the CRM.
  • •Identify and escalate complex cases to senior agents or supervisors when needed.
  • •Collaborate with team members to meet performance metrics and service level targets.

Key Requirements

  • •At least 6 months Call Center Experience.
  • •Preferably with experience handling US Telecommunications client (voice).
  • •English language communication skills.
  • •Strong customer service mindset with ability to resolve issues professionally.
  • •Willing to work in a fast-paced call center environment.
Skills:CommunicationCustomer serviceProblem solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor