Field Quality Engineer (IV)

Applied Materials
Beijing, Chongqing, Shanghai, Shenzhen, Xi'an
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Collaboration","Continuous improvement"]

Improve service quality, customer satisfaction, and equipment reliability across an installed base by analyzing field service data, customer feedback, and equipment performance trends. Lead root-cause investigations and corrective actions for recurring product and service issues, partnering with field service, engineering, manufacturing, quality, and suppliers. Develop quality metrics and dashboards, support customer escalations with structured problem solving, and drive lessons learned, best practices, and quality capability development through coaching and training.

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FursaFursa
Applied Materials
Applied Materials
2 weeks ago

Field Quality Engineer (IV)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Improve service quality, customer satisfaction, and equipment reliability across an installed base by analyzing field service data, customer feedback, and equipment performance trends. Lead root-cause investigations and corrective actions for recurring product and service issues, partnering with field service, engineering, manufacturing, quality, and suppliers. Develop quality metrics and dashboards, support customer escalations with structured problem solving, and drive lessons learned, best practices, and quality capability development through coaching and training.
Location: Beijing, Chongqing, Shanghai, Shenzhen, Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
  • •Lead root-cause investigations and corrective actions for recurring product and service issues.
  • •Partner with field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
  • •Improve service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
  • •Develop and track quality metrics, dashboards, and action plans, and support escalations through technical analysis and cross-functional issue resolution.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical discipline (or equivalent field experience).
  • •5+ years in quality engineering or field service engineering (e.g., Customer Engineer, Field Service Manager), manufacturing, customer support, or related technical roles.
  • •Experience leading root-cause investigations and corrective actions.
  • •Strong analytical and problem-solving skills to interpret technical data and identify trends.
  • •Excellent communication and collaboration skills, with ability to influence across functions without direct authority.
Experience:5+ yearsSemiconductor equipmentCapital equipmentHigh-tech manufacturing
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationCollaborationContinuous improvement
Certifications:ASQLean Six Sigma

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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