TikTok Commerce - Durables Category Account Manager

TikTok
Mexico City
Full timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Cross-cultural communication","Collaboration","Teamwork","Fast learning","Attention to detail","Logical thinking","Problem solving"]

Drive TikTok Commerce partnerships for Mexico’s Durables category, acquiring and managing top brands across Home & Living, appliances, automotive, and electronics. Build and maintain partner relationships, negotiate campaign deals, and help partners expand exposure through creator-led or brand-led activations. Identify new collaboration opportunities aligned with partner plans, and monitor service quality—cancellation/returns, reviews, and conversion—to improve customer satisfaction and performance.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Commerce - Durables Category Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive TikTok Commerce partnerships for Mexico’s Durables category, acquiring and managing top brands across Home & Living, appliances, automotive, and electronics. Build and maintain partner relationships, negotiate campaign deals, and help partners expand exposure through creator-led or brand-led activations. Identify new collaboration opportunities aligned with partner plans, and monitor service quality—cancellation/returns, reviews, and conversion—to improve customer satisfaction and performance.
Location: Mexico City
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and manage Mexico’s top brands for the Durables category, including Home & Living, house appliances, auto & moto, and electronics.
  • •Build and maintain partner relationships and negotiate secure best deals based on campaigns.
  • •Help partners expand exposure by leveraging creators or building their own capabilities.
  • •Identify new collaborative opportunities aligned with partners’ short- and long-term plans.
  • •Maintain partner service quality by monitoring low cancellations/returns, user reviews, and other metrics to improve conversion and customer satisfaction.

Key Requirements

  • •Bachelor’s degree or above with more than 2 years of work experience.
  • •Connections with Mexico brands and partners are preferred.
  • •Fluent in English and Spanish.
  • •Cross-cultural communication and collaboration in a global working environment.
  • •Proficient in Excel and PowerPoint.
Experience:2+ years
Education:Bachelor's
Skills:Cross-cultural communicationCollaborationTeamworkFast learningAttention to detailLogical thinkingProblem solving
Languages:EnglishSpanish
Tech Stack:ExcelPowerPoint

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn